Arrival Time

Please aim to arrive at or before your scheduled appointment time. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you may still be charged the full cost of the service.

Cancellation & Missed Appointment Policies

The time you schedule is reserved for your exclusive use. When appointments are missed, or cancelled without sufficient notice, we’re often unable to fill the vacancy, causing substantial financial impact to the business. 

Should you need to cancel or reschedule your appointment with us, we request at least 24 hours notice. 48 hours is preferred whenver possible. Cancellations with less than 24 hours notice will result in charge equal to 50% of the scheduled service. This includes appointment modifications such as removing a service from an appointment. A missed appointment will result in a charge equal to 100% of the scheduled services. 

If you’re unable to commit to appointments in advance, we recommend calling at us 207-358-8083 and asking to be placed on our Wait List. Should an opening in our schedule occur, you will receive a text notification and will have the opportunity to reserve that time for yourself.